HOW CAN WE ASSIST?

We understand this is a difficult situation. After the weekend, we will contact all affected Friday and Saturday ticket holders with more information about the next steps and how we will resolve this.

Please keep an eye on the email address linked to your order or ticket. You do not need to contact us before then.

It may take a while for the confirmation email to arrive in your inbox. Depending on your email settings, the confirmation email could end up in your junk or spam folder. If you haven't received anything, please reach out to us.

The Festival Store is available until Sunday evening. You can buy experiences and merchandise from and during Defqon.1. You can purchase beverages until Wednesday, June 24th, 23:00 CEST.

That is not possible. You should be in possesion of a valid Defqon.1 2026 ticket and be at Defqon.1

Besides the full-on madness the Holy Grounds have to offer, you can add to the adventure with experiences. These are special treatments or other ways to enhance your weekend to your own taste.

Yes. As experiences are an exclusive upgrade to your weekend, most of them are limited. So don’t miss out!

Some experiences can only be pre-ordered before Defqon.1 starts, some continue through the weekend. All experiences need to be paid the moment you order them.

Yes. You’ll receive an order confirmation from our shop and after a couple of minutes, we’ll send you a voucher with the QR codes you need to enter the experience.

The location and time will be displayed on the voucher. You’ll receive the voucher together with the confirmation email.

Vouchers cannot be refunded. Each voucher is linked to a reserved product or experience that’s been held just for you, this means it’s no longer available to others.

Reach out to experiences@q-dance.com.

Please visit the returns page for more information.

M1 (CLICK & COLLECT): 

Thursday: 14.00 - 23.00 
Friday: 11.00 - 23.00 
Saturday: 11.00 - 23.00 
Sunday: 11.00 - 21.00 

M2: 

Thursday: Closed 
Friday: 12.00 - 23.00 
Saturday: 11.00 - 23.00 
Sunday: 11.00 - 23.00 

M3: 

Thursday: 16.30 – 23:00
Friday: 11.00 - 22.00 
Saturday: 11.00 - 22.00 
Sunday: 11.00 - 21.00 

M4: 

Thursday: 16:30 – 23:00
Friday: 11.00 - 23.00 
Saturday: 11.00 - 23.00 
Sunday: 11.00 - 21.00 

M5: 

Thursday: 16.30 - 23.00 
Friday: 11.00 - 23.00 
Saturday: 11.00 - 23.00 
Sunday: 11.00 - 21.00 

M6 (CAMPING):

Thursday: Closed
Friday: 9.00 - 15.00 
Saturday: 9.00 - 15.00 
Sunday: 9.00 - 14.00 

Yes. All orders placed on this website are eligible for pickup at Defqon.1 during opening hours of the merchandise counter. Just make sure to select ‘Pick up at Defqon.1’ during your ordering process.

Please bring the PDF generated by the link in the email titled "Your Defqon.1 Merchandise Pick-Up Link" when you come to collect your order.

You can pick up your merchandise order at the pick-up entrance of the main merchandise stand (located at M1 on the map). The opening hours are as follows:

M1 (CLICK & COLLECT): 

Thursday: 14.00 - 23.00 
Friday: 11.00 - 23.00 
Saturday: 11.00 - 23.00 
Sunday: 11.00 - 21.00 

All orders can be picked up until 23:00 CEST on Thursday, Friday, and Saturday. On Sunday, you can pick up your order until 19:00 CEST.

Unfortunately, no. Please review your order carefully before placing it.

No. Only the person mentioned on the order details can pick up the order by showing their order confirmation email.

There are no changing rooms but they can be fitted and exchanged at the stand.

We accept cash and card payments.

You can return your click & collect merchandise order at the counter at the merchandise stand. If you have bought your merchandise directly at the stand you can return it at the place where you have bought it.

Products purchased directly at a Defqon.1 merchandise counter can only be returned during the event.

If you want to return your home delivery order before Defqon.1, please follow the return instructions here.

Unfortunately, no. Please review your order and shipping method carefully before placing it.

You can get your drinks at the Supermarket on the Wasted Lands (north or south). Just remember to bring your e-ticket.

Don't forget to grab your pre-ordered drinks at the selected supermarket in the Wasted Lands between Thursday 12.00 CEST and Friday 18.00 CEST. Remember, you won't be able to collect them after this period.

By Friday 18.00 CEST, it is no longer possible to collect your pre-ordered drinks. Please ensure you pick them up before then. Refunds are not available.

Home delivery of merchandise is a limited feature. You can still pick up your items at Defqon.1. Please select Pick-up at Defqon.1 during check-out.